Terms and Conditions

CUSTOMER SERVICE POLICY

MY JUJU DANCE FEVER IS COMMITTED TO PROVIDING EXCEPTIONAL CUSTOMER SERVICE AND QUALITY PRODUCTS. WE ENDEAVOUR TO MAKE SURE THAT ALL PRODUCTS LISTED ON OUR WEBSITE ARE CURRENTLY IN STOCK AND PRICING IS TRUE AND CORRECT. STANDARD DELIVERY TIMEFRAMES ARE BETWEEN 3-10 BUSINESS DAYS; IN THE EVENT THAT AN ORDERED ITEM IS NOT AVAILABLE OR WE ARE UNABLE TO FULFIL YOUR ORDER WE WILL NOTIFY YOU TO ARRANGE AN AGREEABLE ALTERNATIVE ITEM, A BACKORDER OR A FULL REFUND.

SHIPPING AND DELIVERY POLICY

WE DELIVER PRODUCTS AUSTRALIA WIDE A RANGE OF COURIER OPTIONS. SHIPPING COSTS FOR ALL AUSTRALIAN ORDERS ARE CHARGED BY WEIGHT. FOR EXAMPLE 0 - 500GRAMS IS A FLAT RATE OF AUD$9, 501G - 3KG FLAT RATE OF $14.95 AND 3KG+ FLAT RATE OF $20, FOR EVERY ORDER REGARDLESS OF QUANTITY UNLESS EXPRESSLY STATED OTHERWISE. FOR ALL INTERNATIONAL ORDERS THE SHIPPING COSTS ARE INFLUENCED BY THE SIZE AND WEIGHT OF THE PRODUCT AND YOUR LOCATION. ORDERS ARE DISPATCHED WITHIN 3 BUSINESS DAYS. SHIPPING TIMES ARE ESTIMATED AT BETWEEN 3-7 BUSINESS DAYS DEPENDING ON YOUR LOCATION WITHIN AUSTRALIA.

SHIPPING DESTINATIONS

MY JUJU DANCE FEVER SHIPS GOODS WORLD WIDE, CONTACT US FOR A QUOTE FOR INTERNATIONAL SHIPPING.

PRICING POLICY ALL OF OUR PRICES ARE IN AUSTRALIAN DOLLARS (AUD) AND INCLUDE GST (GOODS AND SERVICES TAX).

REFUND POLICY

PLEASE CHOOSE CAREFULLY. WE DO NOT NORMALLY GIVE REFUNDS IF YOU SIMPLY CHANGE YOUR MIND OR MAKE A WRONG DECISION. YOU CAN CHOOSE BETWEEN A REFUND, EXCHANGE OR CREDIT WHERE GOODS ARE FAULTY, HAVE BEEN WRONGLY DESCRIBED, ARE DIFFERENT TO THE PRODUCT PURCHASED ON THE WEBSITE OR DON’T PERFORM AS ADVERTISED.

SIZE EXCHANGES

WE UNDERSTAND THAT SOMETIMES IT IS NECESSARY TO EXCHANGE A SIZE ON A PRODUCT ORDERED. WE WILL HAPPY ARRANGE SIZE EXCHANGES PROVIDING THE GOODS BEING RETURNED TO US FOR EXCHANGE ARE IN THEIR ORIGINAL CONDITION INCLUDING PACKAGING AND ALL SWING TICKETS REMAIN ATTACHED TO THE GOODS. TO ARRANGE A SIZE EXCHANGE SIMPLY RETURN THE PRODUCTS ENSURING IT IS IN ORIGINAL CONDITION AND INCLUDE A PAID SELF-ADDRESSED ENVELOPE SUITABLE TO PACKAGE THE REPLACEMENT ITEM. ALTERNATIVELY WE CAN ARRANGE A NEW COURIER SHIPMENT HOWEVER AN ADDITIONAL COURIER FEE OF $14.95 WILL BE APPLICABLE.

SECURITY POLICY

WHEN PURCHASING FROM FORD PERFORMANCE RACING YOUR FINANCIAL DETAILS ARE PASSED THROUGH A SECURE SERVER USING THE LATEST 128-BIT SSL (SECURE SOCKETS LAYER) ENCRYPTION TECHNOLOGY.128-BIT SSL ENCRYPTION IS THE CURRENT INDUSTRY STANDARD. IF YOU HAVE ANY QUESTIONS REGARDING OUR SECURITY POLICY, PLEASE CONTACT OUR CUSTOMER SUPPORT CENTRE 


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